Customer Service

See below for FAQ, Returns Policy, Order Tracking, and Shipping and Delivery


Contact Us

We would love to hear from you!


Phone:  207-229-9400

Snail mail: AD LOVE, 378 Main St, Saco, ME  04072

Help and FAQs

Check the Status of an Order

To check the status of your order, please log-in to your Account or look up your order here.

Tracking a Package

After making your purchase, you will receive an email receipt and confirmation of your order. You can log-in to your account at any time to track your order. You will also receive an email when your order has shipped. That shipping receipt will also contain the tracking number with a link to track your order.

How to Modify/Cancel Your Order

If you've submitted an order online that hasn't shipped yet, and you wish to modify or cancel the order, please give us a call at 1-207-807-4809.


What forms of payment do you accept online?

AD LOVE American Express, Visa, MasterCard, Discover and Pay Pal.

What if I do not receive my order?

If after tracking your order you are still unable to determine where your order is, please call us at 1-207-807-4809 for assistance.

Do you offer gift packaging?

Not yet!  But this is a service we want to add soon.



Are there any benefits to having an account with you?
Registering for an account makes shopping easier from start to finish, with features including:

  • Earn rewards points
  • Save shipping addresses & billing information
  • Track orders & view order history
  • Make checkouts faster

My email address has changed. How do I update this information to my current account?
Log-in to My Account to change your email address and other information.

How do I unsubscribe from your mailing lists?

To unsubscribe from an email, click the “unsubscribe” link at the bottom of our emails. If you are having difficulty, please contact us.

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We want you to love your purchase. AD LOVE stands behind the quality of the products we sell and we truly hope you enjoy them. If you are unsatisfied for any reason, please return your merchandise for a full refund within 30 days of your purchase. Your receipt must be included in the package.

Returns should be mailed to:

378 Main St
Saco, ME 04072

Order Tracking

If you need to check the status of your order, please log in to your Account.

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Shipping & Delivery


Every purchase, whether for one item or ten, qualifies for the $5.95 shipping rate when shipped to the US. All products must be placed and ordered at the same time, and the shipping destination must be within the contiguous United States. U.S. shipments are mailed via USPS. For international orders, shipping prices vary and are determined by location. Also, import fees may apply upon receipt and vary by country.

If your order total is $100 or more, you qualify for free shipping within the U.S. International orders do not qualify for free shipping.


Orders ship on business days, Monday through Friday (excluding US Holidays.)

If you ever run into trouble, give our customer care team a call at 1-862-345-7035.


After placing your order, you will receive a receipt and an email confirmation. You can log into your account anytime to track your order. You will also receive an email with your tracking number when your order ships.

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